purple lotus

Policies

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Returns/Exchanges

Online/Direct Purchases

We want you to love your selection! If for any reason you have a change of heart, you may exchange or return your unused/unworn mala within 30 days of the purchase date. 

All returns/exchanges must be authorized with a reference number (RMA - Return Materials Authorization) provided by Purple Lotus. To initiate this process, please send an email to info@purplelotus.ca with an explanation for your request. Once your return or exchange is approved, you will receive an RMA number and shipping instructions. Shipping costs for all returns and exchanges are not included.

Before beginning the return and exchange process, kindly note the following: 

  • Proof of purchase with original purchase date is required for all returns and exchanges
  • Returns and exchanges are made at the original purchase price 
  • Due to their energetic nature, we do not accept returns/exchanges on used or worn pieces - please keep tags attached and return with original packaging
  • Refunds and exchanges will be considered within 30 days of the purchase date 
  • Authorization is required required for all returns and exchanges - either by Purple Lotus or an authorized retail location
  • We will gladly issue a refund or online store credit if you cannot find what you want for an exchange
  • We cannot be responsible for packages lost in transit and will only assume responsibility for them once they are signed for by our Receiving Department
  • Shipping details for returns and exchanges will be provided upon RMA approval
  • Turnaround time for exchanges and replacements is approximately 2-3 weeks (including shipping) if the item is in stock
  • Refunds will be issued to the original form of payment as soon as your return is processed. Credits may take up to 5 business days to post on your account
  • Exchanges, repairs and replacements will be treated as new orders - shipping and handling charges may apply

 

Studio /Store Purchases

We encourage you to return or exchange back to the original point of purchase for processing. However, if you purchased your Purple Lotus creation at a yoga studio or store and would like to return or exchange via the website directly, please contact us at info@purplelotus.ca  Kindly abide by the return / exchange guidelines listed above in the Online/Direct Purchases section and include where and when you made your purchase and any other details you think we should know. 

 

Repairs 

If your creation breaks within the first 30 days of purchase, even with your best intentions and care, Purple Lotus will restring it at no additional charge (shipping and handling charges not included). Beyond 30 days, if your mala breaks (what we like to consider a ‘breakthrough’), we are happy to restring/repair for a fee of $25 (108 bead malas) and $5-10 (wrist malas / power bracelet stacks). Please send your repair request to info@purplelotus.ca

 

Handmade Disclaimer

Our items are created by artisans and slight variations may occur in colour, size and design enhancing individual artistic character of each piece. 

 

Still have questions? Please contact us at info@purplelotus.ca